I paid, but my purchase hasn't shown up yet
After checkout, the Shop confirms your payment and unlocks your purchase, usually within seconds. Here's what each message means and what to do.
When you finish paying, you come back to the Shop, and a green message at the top tells you where things stand. You don't need to refresh the page: the message changes by itself when your purchase is ready.
- We are unlocking your purchase, this takes a few seconds. Your payment went through. Wait a moment.
- Your purchase is unlocked and waiting in your Library. It's ready. Select Go to Library.
- Your purchase is taking longer than usual to unlock. It will still arrive on its own, and nothing is lost if you leave the page.
- Your purchase will show up in your Library shortly. You see this when you started paying in another browser tab or on another device.
All of these start with Payment received, which means your payment worked. A teacher resource is already in your Library once the message says your purchase is unlocked. To put your new planner in your Library, see Add the planner you bought to your Library.
Good to know
Please don't pay a second time. If your purchase still hasn't appeared later, email support@onestopteachershop.com with the email address on your account, and we'll look into it.
Good to know
In the desktop app, you pay in your web browser, and the app doesn't show these messages. After you pay, close that tab and go back to the app. You don't need to sign in there if it asks. As soon as your payment arrives, what you bought has a green check mark in the Shop, and its page says Purchased.
Updated September 30, 2026
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- Add the planner you bought to your LibraryAfter you buy, use Add to Library to create your planner in your Library. You can add another copy whenever you need one.
- See what you already ownThe Shop marks what you already have with a green check mark, your Library lists what you own, and Manage Subscriptions lists what you pay for.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.
- I closed the checkout page. Was I charged?No. You're only charged when you finish paying on the checkout page, and everything is still in the Shop when you want to try again.
- What is a teacher resource?Teacher resources are the spiral reviews, games, units and more we sell besides the planner. Buy one in the Shop, and a copy appears in your Library.