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Your account
Signing in, your profile, your email and password, and your data.
Signing up and signing in
- Create an accountSign up with Google, Apple, or an email and password. Making an account is free, and you only pay for what you buy.
- Sign in with Google or AppleSelect Continue with Google or Continue with Apple to sign in without a separate One Stop Teacher Shop password.
- Forgot your password?Ask for a reset link from the sign-in page, then choose a new password from the email. Each link works once and lasts an hour.
- Verify your email addressNew email-and-password accounts confirm their address with a link before using the app. The page unlocks by itself once you click it.
- I didn't get the verification emailCheck spam, send a new link with Resend email, or fix a mistyped address with Wrong address? on the Verify your email page.
- The link in my email says it has expiredPassword reset and email confirmation links work only once, and reset links last an hour. Here's how to get a fresh one.
- It says an account with this email already existsEach email address has one account, and yours already has one. Sign in instead, reset the password, or use the Google or Apple button.
- I can't sign inWhat each sign-in message means and what to try next, from a wrong password to a sign-in that keeps loading.
- I signed in but my planners are missingYou're most likely signed in to a different account. Check the email on your Profile, then sign in the same way you did before.
- Why do I have to sign in every time?If Keep me signed in on this device was unticked when you signed in, closing the browser or the desktop app signs you out.
- Sign outSelect Sign out at the bottom of your Profile. On a shared computer, also untick Keep me signed in on this device when you sign in.
Your profile
- Change your name, picture and bioChange the name people see on planners you share, pick an emoji or upload a photo, and add a short bio.
- Account settingsEverything in Account Settings: picture, name, bio, email, password, language, accessibility, subscriptions, notifications and deleting your account.
- Make the app easier to readTurn on Higher contrast colors in Account Settings to make buttons and colored words darker and easier to read.
Email and password
- Change your email addressType the new address, confirm it's you with your password, Google or Apple, then click the link we send there. Your email changes only after that.
- Change or set your passwordChange your password in Account Settings using your current one, or add a password if you sign in with Google or Apple.
- I signed up with Google. Can I use a password too?Yes. Add a password in Account Settings and you can sign in either way. Don't use Forgot password for this.
Your data and privacy
- Delete your accountSelect Delete Account in Account Settings. Your account is deleted 30 days later, and you can keep it by signing in before then.
- Who can see my planners and files?Only you, unless you share. People you share a planner with see that planner, and anyone with a file's share link can open that file.
- Terms of Service and Privacy PolicyWhere to read the Terms of Service and Privacy Policy that you agree to when you create an account or buy a planner.
- Keep a copy of your planners and filesDownload your planners as PDFs and your Filing Cabinet files to your own device, for example before you cancel or leave.