Contact support
Select Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.
A person on our support team answers every message. To write to us from the app:
- Open your Profile.
- Select Help & Support, then Help Center. This Help Center opens in a new tab.
- Select Contact support at the bottom of the page, fill in the form, then select Send message. We answer by email.
Every answer is also in the app, and the bell at the top tells you when one arrives. Open your Profile, select Help & Support, then Support messages to read the whole conversation and reply there.
You can also email support@onestopteachershop.com from the email you normally use, or reply to an email we've sent you. Both reach the same support inbox.
To help us answer quickly, include:
- the email address you sign in with
- what you were doing, what happened and what you expected
- a screenshot, if you can
- the version at the bottom of your Profile, and any Reference shown on an error page
Tip
For a problem you can see on screen, pressing F8 is quickest: it sends us a screenshot and your last few steps. See Report a problem.
In a planner, the help window can reach us for you. Select the question mark at the top right and ask your question. If the answer doesn't help, select No, then Contact support: your chat goes to our team, and a person replies by email. See Get help without leaving your planner.
Good to know
Some things are done by our team, such as refunds, so email us for those. See Ask for a refund. You can delete your account yourself: see Delete your account.
Updated October 2, 2026
Was this helpful?
Related articles
- Report a problem with F8Press F8 on any screen to send us a screenshot, your last few steps and a note in your own words.
- Get help without leaving your plannerSelect the question mark at the top right of a planner to ask a question, check whether something is down, or report a bug.
- Which version of the app am I using?Scroll to the bottom of your Profile to see the version. Support may ask for it, and reports you send with F8 include it for you.
- Ask for a refundRefunds are made by our team, not in the app. Email support about the payment, and read what a refund changes.
- Delete your accountSelect Delete Account in Account Settings. Your account is deleted 30 days later, and you can keep it by signing in before then.