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Using the app
Finding your way around, languages, the desktop app, Staff Chat and fixing problems.
Finding your way around
- A quick tour of the appWhere the Shop, Library, Filing Cabinet, Staff Chat, notification bell and your Profile are, on a computer and on a phone.
- Let the app show you aroundShow me around tours the screen you're on and numbers each part. Under the helper's answers, a pin lights up a button, and Guide me walks you through the steps.
- Shop, Library, Filing Cabinet and Staff Chat: what each one is forThe Shop sells your planner and teacher resources, the Library holds them, the Filing Cabinet keeps your files, and Staff Chat is for your school.
- What you'll find in your ProfileYour Profile holds your account settings, language, notifications, collaborators, Recently Deleted, storage, help and the Sign out button.
- Can I use my planner on more than one device?Yes. Sign in with the same account on your computer, tablet, phone or the desktop app, and your planners and settings follow you.
Language
- Change the app's languageShow the menus, buttons and messages in English, Spanish, French, German, Portuguese or Italian.
- The app's language and your planner's language are separateYour app language covers menus and messages. Each planner has its own language for the words on its pages, its tabs and its PDFs.
- Which languages are available?The app and your planners come in six languages: English, Spanish, French, German, Portuguese and Italian.
- Why is the app in English when my computer isn't?The app starts in English for everyone and doesn't follow your browser or computer. Pick your language once in your Profile.
- Why are some words still in English?Planner pages follow the planner's own language, and things people typed, stickers and academic standards stay as they were written.
- Read the Help Center in your languageSigned in, the Help Center is in your app's language. Not signed in, pick one with the language button at the top right; it's saved on that device.
The desktop app
- Download the desktop app for Windows or MacGet the desktop app from the Download page: an installer for Windows, or a disk image that works on Apple silicon and Intel Macs.
- Install the desktop app on WindowsOpen the installer, get past the Windows warning with More info and Run anyway, and the app installs for your account with no admin password.
- Install the desktop app on a MacOpen the downloaded disk image, drag One Stop Teacher Shop into Applications, and open it from there so it can update itself.
- Update the desktop appThe desktop app downloads updates by itself. When one is ready, choose Restart now, or it installs the next time you quit and reopen the app.
- Use the desktop app without internetThe desktop app opens and keeps your planners working with no internet. Changes save on your computer and sync when you reconnect.
- Desktop app or browser: which should I use?Both open the same account and planners. The browser needs no install; the desktop app has its own window and works without internet.
- Windows warns that the installer is an unrecognized appWindows can warn about a new installer. Click More info, check the publisher is One Stop Teacher Shop, Inc, then click Run anyway.
- My Mac says to move the app to the Applications folderThe Mac app can only update itself from Applications. Click Move to Applications on the card, and it moves itself there.
- The desktop app won't updateMost update problems come from where the app is installed. Here's what each update message means and how to get the newest version.
- Why does the desktop app say Time to update?Your copy of the desktop app is too old to keep working safely. Update it from that screen, or open the web app in the meantime.
- Sign in to the desktop appUse the same account as the website. Signing in with Google finishes in your web browser, and then you come back to the app.
- Uninstall the desktop appRemove the app in Windows Settings, or drag it to the Trash on a Mac. Your planners and files stay safe in your account.
- Can I use the desktop app on a school computer?Often yes. On Windows it installs just for your account with no admin password. Some schools block it, and the browser always works.
- Deploy the desktop app on school computers (for IT)For a school's IT team: install the Windows app for each user so it keeps itself up to date, or install it for the whole computer and update it yourselves.
Phones and tablets
- Use the app on a phone or tabletOpen app.onestopteachershop.com in your phone's or tablet's web browser and sign in. Nothing to install, and your planners are all there.
- Add the app to your home screenPut a One Stop Teacher Shop icon on your phone or tablet's home screen so the planner opens with one tap, right from your browser.
- Is there an iPhone or Android app?Not in the App Store or Google Play. The planner works in your phone's web browser, and you can put an icon on your home screen.
Notifications and emails
- What the notification bell showsThe bell at the top right lists what happened while you were away, such as a planner shared with you or new chat messages.
- Choose which notifications you getIn Privacy & Notifications, switch each kind of email and in-app notification on or off. Your choices save right away.
- Stop marketing emails without missing account emailsTurn off Marketing emails, or use the unsubscribe link at the bottom of any marketing email. Account emails keep arriving.
- Clear or dismiss notificationsDismiss one notification with its X (you can undo it), mark everything as read, or clear all the ones you've already read.
- I'm not getting emails from One Stop Teacher ShopCheck your spam folder, your email switches in Privacy & Notifications and your school's email filter, then contact support.
The community
- Ask other teachers in the communityThe community is where teachers ask each other questions and share what works. Open it from the help window in any planner.
- Make a sub-forum in the communityA sub-forum is a room inside a forum for a narrower topic. Anyone signed in can make one, up to five of their own.
- Know when somebody answers you in the communityReplies to what you wrote appear in the bell at the top of the community. Likes can too, if you turn them on.
Staff Chat
- Staff Chat: talk with the teachers at your schoolStaff Chat is a private space for a school's teachers, with a channel for each grade and subject, a bulletin board and direct messages.
- Invite colleagues to your Staff Chat serverA server's admins invite colleagues by email, even before they have an account. They accept in Staff Chat and pick the grades and subjects they teach.
- Send, reply to, edit and search messages in Staff ChatSend words, photos and files in a channel or a conversation, then reply, react, edit or delete your own messages, and search for an older one.
- Post on the bulletin board in Staff ChatEach channel has a bulletin board for announcements that shouldn't scroll away. Admins and board posters post, and everyone can like a post.
- Message a colleague or a group in Staff ChatMessage any teacher by email, or start a group. An orange dot says something is waiting, and you can mute a conversation or block a person.
- Run your Staff Chat server: roles, members and settingsA server's admins give roles, decide who opens which channels, remove members and change its grades and subjects. Its owner can hand it on.
Troubleshooting and reporting problems
- Report a problem with F8Press F8 on any screen to send us a screenshot, your last few steps and a note in your own words.
- The app is slowCheck your connection, reload the app, and if it keeps happening, press F8 on the slow screen so we can see what you see.
- Reload the appReloading loads the page fresh and, in a browser, gets you the newest version. Your work is saved as you go, so nothing is lost.
- Which browsers work best?We test the app in Google Chrome. Keep your browser up to date, and allow pop-ups so printing and sign-in windows can open.
- Why am I being asked to update or reload?We improve the app often. A browser tab offers a reload and the desktop app offers a restart, and your work is saved either way.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.
- Get help without leaving your plannerSelect the question mark at the top right of a planner to ask a question, check whether something is down, or report a bug.
- Which version of the app am I using?Scroll to the bottom of your Profile to see the version. Support may ask for it, and reports you send with F8 include it for you.
- The app is stuck on the loading screenIf loading takes too long, the app offers Try again and Sign in again. Check your connection first, then try each one.
- What does “You're offline” mean?Your device has lost its internet connection. Keep working in your planner: changes save on your device and sync when you reconnect.
- My browser blocked a pop-upPrinting and some sign-in windows open in a new tab or window. If your browser blocks it, allow pop-ups for the app and try again.