Delete your account
Select Delete Account in Account Settings. Your account is deleted 30 days later, and you can keep it by signing in before then.
- Select your picture (or your initials) in the top right corner, then select Account Settings.
- Select Delete Account at the bottom.
- Read what will happen, then tick I understand that my planners and files will be deleted.
- Type your password and select Delete my account. If you sign in with Google or Apple, select Continue with Google or Continue with Apple instead.
What happens next
- Nothing is deleted for 30 days. A red bar at the top of the app shows the date.
- Your subscriptions stop renewing that day, so you won't be charged again. Receipts for past payments are kept, as the law requires.
- Marketing emails stop that day.
- On the date, your planners, the files in your Filing Cabinet, your class rosters and your settings are deleted for good, and so is your sign-in. Anyone you shared a planner with loses it too.
- A Staff Chat server you own closes on the date for everyone in it, unless you hand it to another admin first. Everyone in it sees the date in a red bar until then. What you wrote in a school stays there, as the school's record.
- Backup copies of our database are kept for up to 98 days, so your data is fully gone from them within 98 days of the deletion.
Changed your mind?
Sign in before the date and select Keep my account in the red bar. Your subscriptions renew again as before. Marketing emails stay off until you turn them on in Privacy & Notifications.
Tip
Keep what you need first. Download your planners as PDFs and the files in your Filing Cabinet before the date. See Keep a copy of your planners and files.
Good to know
If you only want fewer emails, you don't need to delete anything. See Stop marketing emails without missing account emails. To remove a single planner or file instead, see Delete a planner and get it back.
Updated October 19, 2026
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Related articles
- Cancel your subscriptionCancel from Manage Subscriptions. You keep everything you paid for until the end date, and you can undo it before then.
- Keep a copy of your planners and filesDownload your planners as PDFs and your Filing Cabinet files to your own device, for example before you cancel or leave.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.
- Terms of Service and Privacy PolicyWhere to read the Terms of Service and Privacy Policy that you agree to when you create an account or buy a planner.
- Stop marketing emails without missing account emailsTurn off Marketing emails, or use the unsubscribe link at the bottom of any marketing email. Account emails keep arriving.