How long does a refund take?
Once a refund is issued, it usually shows up on the card you paid with within five to ten business days, depending on your bank.
Once our team issues a refund, the money goes back to the card you paid with. It usually shows up within five to ten business days, depending on your bank.
Refunds are issued by a person, so that time starts once your request has been handled, not when you send it.
Good to know
If the card you paid with has been closed or replaced since, ask your bank where the refund will arrive.
Good to know
Still nothing after ten business days? Check with your bank first, then email support@onestopteachershop.com with the date and amount of the refund.
Updated September 25, 2026
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- Ask for a refundRefunds are made by our team, not in the app. Email support about the payment, and read what a refund changes.
- I was charged twiceCheck Manage Subscriptions for a second subscription or a payment for extra years, then email support to sort out a real duplicate.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.