I'm not getting emails from One Stop Teacher Shop
Check your spam folder, your email switches in Privacy & Notifications and your school's email filter, then contact support.
- Check your spam or junk folder, and any other tabs your inbox has, such as Promotions. Search for One Stop Teacher Shop.
- If it's a marketing email you're missing, open your Profile, select Account Settings, then Privacy & Notifications, and check that Marketing emails is on. Account emails can't be turned off.
- If you use a school email address, your school's filter may be holding our messages. Ask your IT team to allow mail from onestopteachershop.com and mail.onestopteachershop.com.
Account emails come from One Stop Teacher Shop at no-reply@onestopteachershop.com. Marketing emails come from Kristin at One Stop Teacher Shop at kristin@mail.onestopteachershop.com. Adding both to your contacts helps them reach your inbox.
Good to know
If an email to your address bounced, or one of our emails was marked as spam, we stop sending to that address. Contact support and tell us which address you use.
Updated October 19, 2026
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- I didn't get the verification emailCheck spam, send a new link with Resend email, or fix a mistyped address with Wrong address? on the Verify your email page.
- Forgot your password?Ask for a reset link from the sign-in page, then choose a new password from the email. Each link works once and lasts an hour.
- Choose which notifications you getIn Privacy & Notifications, switch each kind of email and in-app notification on or off. Your choices save right away.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.