My renewal payment didn't go through
Update the card on your subscription. Your plan keeps working for now, and nothing you've made is lost.
If your card was declined or has expired, your yearly renewal can't be charged. Most of the time, a new card fixes it.
- Select your picture (or your initials) in the top right corner to open your Profile, then select Account Settings and Manage Subscriptions.
- Select Manage, then Update next to Primary payment method.
- Add a card that works on Stripe's billing page.
Your plan keeps working normally for now, but update your card soon so nothing is interrupted. Everything you've made stays in your account either way.
Good to know
If the payment keeps failing, your access eventually ends. See What happens to my planner if my subscription ends?.
Good to know
Not sure the payment has gone through after you updated your card? Email support@onestopteachershop.com and ask us to check.
Updated October 18, 2026
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- Update your cardChange the card your subscription is charged to from Manage Subscriptions. The change is made on Stripe's secure billing page.
- What happens to my planner if my subscription ends?Nothing is deleted. After your paid time you have six months to keep editing, then your planners become view only until you subscribe again.
- See and manage your subscriptionsManage Subscriptions in your Profile shows what you pay for and when it renews, and it's where you change your plan, card or renewal.
- Which ways can I pay?Pay with a credit or debit card. Stripe handles the payment, and we never see your card details.