Why is my resource locked?
When you no longer own a resource, after a refund for example, your copy stays in your Library but locks. It opens again if you get it back.
You stop owning a resource when it's refunded, or when the subscription you bought it with ends. Your copy is never deleted: its card stays in your Library.
What you see
- A PDF resource says This resource is locked and won't open. Go to the shop opens the Shop.
- A resource you can write on opens view only, with the line You don't own this resource anymore, so it's view only. Your changes are kept. Its Edit button is greyed out.
- Download / Print says You need to own this resource to download or print it.
Get it again, from the Shop or from our team, and it opens right where you left it, with your changes.
Good to know
Your One Stop Teacher Planner subscription ending never locks a resource. They're separate purchases.
Good to know
Think it's a mistake? Contact support with the email address on your account.
Updated September 30, 2026
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Related articles
- Ask for a refundRefunds are made by our team, not in the app. Email support about the payment, and read what a refund changes.
- What is a teacher resource?Teacher resources are the spiral reviews, games, units and more we sell besides the planner. Buy one in the Shop, and a copy appears in your Library.
- Read, search, print and download a resourceA resource shows two pages on a computer, or one page on a phone held upright. Search its words, change its layout in Settings, and use Download / Print.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.
- Browse the shopOpen the Shop to see the One Stop Teacher Planner and our teacher resources, what each one includes, and their prices.