A share link isn't working
What the messages on a share link mean, for the person opening it and for the teacher who shared it, and how to fix each one.
If you opened the link
- This link has expired: it had a time limit that has passed. Ask whoever sent it for a fresh link.
- This link isn't available: it was turned off, or the file was deleted. Ask the person to share it again.
- This link is not available right now. Please contact the person who shared it. This appears when you select Download and the files can't be downloaded at the moment. Let the person who shared it know.
- This folder is too big to download as one zip. Open the folder and download the files one at a time.
If you shared the link
Open Shared links in your Filing Cabinet to see the link's status, then:
- Expired: open Share on the item and pick a new expiry or Never. The same link works again.
- Disabled: select Turn on.
- File deleted: if it's in Recently Deleted, restore it and the link works again.
- Live, but downloads don't work: check that your One Stop Teacher Planner or storage plan is still active. Your links only work while you have one.
Updated September 29, 2026
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Related articles
- See every link you've sharedThe Shared links list in your Filing Cabinet shows every link you've made and whether it works, and lets you copy, turn off or remove each one.
- Make a share link expireSet a share link to stop working after 1 day, 1 week, 1 month or at a date and time you choose. Links never expire unless you set one.
- Turn off a share linkTurn a share link off to stop it working right away, and turn it back on later. Removing a link ends it for good, but the file stays.
- Delete files and get them backDeleted files and folders go to Recently Deleted in your Profile for 30 days, where you can restore them or delete them for good.
- Open a file someone shared with a linkOpen the link in any browser to view and download the file or folder. You don't need an account, and recordings play right on the page.