I can't sign in
What each sign-in message means and what to try next, from a wrong password to a sign-in that keeps loading.
Start with the message under the form.
- Invalid email or password. If you signed up with Google or Apple, use that button instead. Check the address for typos and try the password again. If you made your account with Google or Apple, use that button. Forgotten the password? See Forgot your password?.
- Too many attempts. Please try again later. Wait a while before trying again, or reset your password.
- Something went wrong. Please try again. Check your internet connection and try again. If a Google or Apple window didn't open, allow pop-ups for this site.
If it keeps loading
When the app is signing you back in, it shows its loading screen. If that takes a while, Taking too long? Sign in manually appears so you can use the form. If you see This is taking longer than usual, check your connection and select Try again, or select Sign in again.
Signed in, but you only see Verify your email? See Verify your email address. Signed in, but your planners are gone? See I signed in but my planners are missing. Asked to update first? See Why am I being asked to update or reload?.
Good to know
Still stuck? Email support@onestopteachershop.com from the address you signed up with and tell us exactly what the screen says.
Updated September 25, 2026
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Related articles
- Forgot your password?Ask for a reset link from the sign-in page, then choose a new password from the email. Each link works once and lasts an hour.
- Sign in with Google or AppleSelect Continue with Google or Continue with Apple to sign in without a separate One Stop Teacher Shop password.
- I signed in but my planners are missingYou're most likely signed in to a different account. Check the email on your Profile, then sign in the same way you did before.
- Why do I have to sign in every time?If Keep me signed in on this device was unticked when you signed in, closing the browser or the desktop app signs you out.
- Contact supportSelect Contact support at the bottom of any Help Center page, or email support@onestopteachershop.com. For something on screen, press F8.