My planner won't open or shows an error
What each message means when a planner won't open, and what to do about it.
Find the message you see:
- Planner not found: the planner may have been deleted. Deleted planners stay in Recently Deleted in your Profile for 30 days. See Delete a planner and get it back.
- Planner not found on a teacher resource, in the desktop app: that copy of the app is older than teacher resources. Open the resource in your web browser, and update the desktop app when an update is offered.
- You no longer have access: the owner stopped sharing it with you. Ask them to share it again.
- Couldn't load this planner: a shared planner couldn't be fetched. Check your internet connection and select Try again.
- Planner not ready: the owner hasn't finished setting it up yet.
- This page didn't load: select Try again, or Go to my planners. Your work is saved.
- This is taking longer than usual: you're still being signed in. Check your connection, then select Sign in again.
If it just keeps loading, reload the app. If you're asked to update or reload, do that first. See Why am I being asked to update or reload?
Good to know
Still stuck? Press F8 to report the problem. It sends us a picture of your screen.
Updated September 30, 2026
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Related articles
- Reload the appReloading loads the page fresh and, in a browser, gets you the newest version. Your work is saved as you go, so nothing is lost.
- Delete a planner and get it backDelete moves a planner to Recently Deleted in your Profile, where you can restore it for 30 days.
- Report a problem with F8Press F8 on any screen to send us a screenshot, your last few steps and a note in your own words.
- Open a planner someone shared with youPlanners shared with you are in your Library under Shared with Me. Select the card to open it.
- Why am I being asked to update or reload?We improve the app often. A browser tab offers a reload and the desktop app offers a restart, and your work is saved either way.
- What is a teacher resource?Teacher resources are the spiral reviews, games, units and more we sell besides the planner. Buy one in the Shop, and a copy appears in your Library.