The app is slow
Check your connection, reload the app, and if it keeps happening, press F8 on the slow screen so we can see what you see.
Try these in order:
- Check your internet connection. If You're offline shows at the top of the screen, the app can't reach us right now. Your planner keeps working and syncs when you reconnect.
- Reload the app. This helps most when the app has been open for a long time, or when you see A newer version of One Stop Teacher Shop is available.
- If it's stuck on the loading screen, see The app is stuck on the loading screen.
- Still slow? Press F8 on the slow screen and tell us what you were doing. The report shows us the page and your last few steps.
Good to know
Making a PDF of a whole planner takes a few minutes, and that's normal. You can keep planning while it's made. See My PDF download failed or is taking a long time.
Tip
If your internet is often slow or patchy, try the desktop app. It opens from your computer and keeps working offline.
Updated September 25, 2026
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- Reload the appReloading loads the page fresh and, in a browser, gets you the newest version. Your work is saved as you go, so nothing is lost.
- The app is stuck on the loading screenIf loading takes too long, the app offers Try again and Sign in again. Check your connection first, then try each one.
- What does “You're offline” mean?Your device has lost its internet connection. Keep working in your planner: changes save on your device and sync when you reconnect.
- Report a problem with F8Press F8 on any screen to send us a screenshot, your last few steps and a note in your own words.
- Which browsers work best?We test the app in Google Chrome. Keep your browser up to date, and allow pop-ups so printing and sign-in windows can open.